Privacy Policy

Your privacy is important.

Information We Collect

When you make a purchase from our store, we collect certain personal details such as your name, shipping address, and email address as part of the transaction process.

Additionally, when you visit our website, we automatically receive your device’s IP address to better understand your browser and operating system, which helps us improve your shopping experience.

Email Communication

If you give us permission, we may send you updates about our store, new product releases, and other relevant information via email.

Your Consent

By submitting personal information during a transaction—such as verifying your payment method, placing an order, arranging delivery, or initiating a return—you are consenting to our use of that information for the specified purpose.

If we request your details for any other reason, such as promotional communications, we will either ask for your explicit consent or provide a clear option to decline.

You may withdraw your consent at any time by contacting us at info@swave.co.ug or writing to us at the address listed on our site.

Disclosure of Information

We may share your personal data if required by law or if you breach our Terms of Service.

Hosting Platform

Our store operates on Shopify Inc.’s e-commerce platform. Your data is securely stored through Shopify’s systems, which include protected servers and encrypted databases.

Payments

If you choose a direct payment option, Shopify securely handles your credit card data in compliance with the Payment Card Industry Data Security Standard (PCI-DSS). This data is retained only as long as necessary to complete your purchase and is deleted thereafter.

All Shopify payment systems adhere to PCI-DSS guidelines set by credit card companies such as Visa, Mastercard, American Express, and Discover, ensuring the safety of your payment data.

For more information, please review Shopify’s Terms of Service and Privacy Policy.

Third-Party Services

We may work with external providers who support aspects of our business (such as payment processors). These providers only access your information to the extent necessary to perform their services.

Please note that some of these third parties may be located in jurisdictions different from yours or ours. If you proceed with a transaction involving such providers, your data may be subject to that region’s laws.

For example, if you are in Canada and use a U.S.-based payment processor, your information may be subject to U.S. regulations, including the Patriot Act.

Once you leave our website or are redirected to a third-party platform, their privacy policies will govern your data.

External Links

Our website may contain links to other sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies separately.

Data Security

We follow industry best practices to ensure your personal data is not misused, lost, accessed improperly, or destroyed.

When you provide your credit card information, it is encrypted using SSL technology and stored with AES-256 encryption. While no online transmission or electronic storage method is fully secure, we take all reasonable precautions and comply with PCI-DSS standards.

Cookies

We use cookies to improve your experience. These small files may store data on your browser to track cart activity, remember preferences, and send reminders for abandoned carts.

You can adjust your browser settings to refuse cookies, though this may affect how our website functions.

Minimum Age Requirement

By using our site, you confirm that you are the age of majority in your location or have provided consent for any minors in your care to use this site.

Policy Updates

We reserve the right to update this privacy policy at any time. Any changes will take effect immediately upon posting on our site. We recommend checking this page regularly for updates.

If our business is acquired or merged with another entity, your personal data may be transferred so that we can continue providing you with service.

Contact Us

To access, correct, delete, or inquire about the personal information we hold about you, or to file a complaint, please reach out to us at:

📧 info@swave.co.ug